Effective Date: 24 April 2026

Operated by EQ-AI Bridge Advisory LLC

Licence No. 2539564.01 | Sharjah Media City, Sharjah, UAE

Please read these Terms & Conditions carefully before using any Velocity Labs product or service.

Welcome to Velocity Labs. These Terms & Conditions (“Terms”) govern your access to and use of the Velocity Labs platform, products, and related services provided by EQ-AI Bridge Advisory LLC (operating as Velocity Labs) (“Velocity Labs”, “we”, “our”, or “us”). These Terms apply to all Velocity Labs products, including the AI WhatsApp Agent, AI Solutions, AI Marketing Agent, and Brand Studio. By using any of our products or services, you (“Client” or “you”) agree to be bound by these Terms.

Where a separate written Services Agreement is signed between Velocity Labs and a Client for a specific engagement, the terms of that agreement apply in addition to these Terms. In the event of any conflict between a signed Services Agreement and these Terms, the signed Services Agreement prevails for the services it covers.

1. The Services

Velocity Labs is a marketing and automation platform designed primarily for small and medium-sized businesses. Velocity Labs delivers the following four products:

1.1 AI WhatsApp Agent

An AI-powered conversational agent operating on the official WhatsApp Business Platform under Meta approval. The agent handles inbound customer queries, qualifies leads, manages objections, and delivers outbound offers, reorder, and follow-up campaigns via Meta-approved templates. Detailed operational terms are set out in Section 6.

1.2 AI Solutions

A done-for-you operational automation service designed to remove repetitive tasks from the Client’s workflow. Velocity Labs identifies the Client’s biggest operational time drains, designs and builds custom automation, and delivers a working solution within a defined engagement period. AI Solutions engagements are typically delivered over a fixed timeframe (approximately two weeks from kick-off to Go Live) and include post-deployment support for an agreed period. Each AI Solutions engagement is scoped in a separately agreed statement of work that references these Terms.

1.3 AI Marketing Agent

An AI-powered social media marketing service that generates on-brand offers, promotions, and marketing material, and publishes it automatically across connected social media platforms (including but not limited to Instagram, Facebook, LinkedIn, TikTok, and X). Core functions include AI-generated on-brand offers and promotional content, automated scheduling at peak engagement times, multi-platform publishing, and a campaign performance and analytics dashboard. By connecting social media accounts to Velocity Labs, the Client authorises Velocity Labs to use AI workflows to manage and automate tasks on the Client’s behalf, including posting and scheduling content, responding to comments and direct messages where configured, and analysing performance. Specific fair use terms for AI-generated content are set out in Section 7.

1.4 Brand Studio

A human-led creative service that produces fully customised, agency-quality branded images, short-form videos, and campaigns tailored to the Client’s brand. Brand Studio is delivered by the Velocity Labs creative team with dedicated creative consultation and an iterative review process. Brand Studio is positioned for businesses requiring highly personalised creative at a fraction of the cost and time of a traditional agency. Brand Studio engagements are formalised through a separate Services Agreement that references these Terms. Specific terms for Brand Studio are set out in Section 8.

The purpose of the services is to enhance the Client’s online presence, remove operational friction, and drive measurable revenue growth.

2. Grant of Authorisation and Account Access

By using Velocity Labs services, you grant us the necessary permissions to access and manage the accounts you connect to the platform, whether social media accounts, WhatsApp Business Accounts, or other third-party integrations required for the service.

2.1 Authorisation

You represent and warrant that you have full legal authority to grant these permissions for the connected accounts, and that your actions do not violate any agreements you have with the respective third-party platforms, including their Terms of Service and Platform Policies.

2.2 Account Credentials

You are responsible for ensuring the security of the access tokens, API keys, and credentials used to connect your accounts. Velocity Labs will handle these credentials in accordance with our Privacy Policy and industry best practices.

2.3 Meta Approval Requirement

For the AI WhatsApp Agent and any service requiring Meta Business Platform integration, Velocity Labs exclusively onboards Clients whose WhatsApp Business Accounts have been verified and approved through Meta’s official Business Verification and WhatsApp Business Platform approval process. Full detail is set out in Section 6.

3. Client Responsibilities

You agree to:

Use our services only for lawful purposes and in compliance with these Terms and with the Terms of Service and Platform Policies of every connected third-party platform.
Take full responsibility for all content posted and all actions taken on your connected accounts, including content that is suggested, drafted, or fully generated by our AI tools or produced by our creative team.
Ensure that all content posted, whether supplied by you, generated by AI, or produced by the Brand Studio team, is not misleading, fraudulent, libelous, or in violation of any third-party copyrights, trademarks, or other rights.
Maintain the confidentiality of your Velocity Labs account credentials and notify us immediately of any unauthorised use.
Provide the brand materials, logos, references, approvals, and feedback reasonably required for Velocity Labs to perform the services, within timelines agreed in any applicable Services Agreement or onboarding communication.
Designate a single point of contact authorised to give approvals and direction on behalf of the Client.
Indemnify Velocity Labs against any claims, damages, or losses arising from your misuse of the services or violation of these Terms or third-party platform policies.

4. Content, AI Tools and Intellectual Property

Velocity Labs delivers content and services using a combination of AI-powered tools (AI WhatsApp Agent, AI Solutions, AI Marketing Agent) and human-led creative work (Brand Studio). This Section 4 sets out the Client’s rights and Velocity Labs’ responsibilities in relation to content produced under any Velocity Labs service.

4.1 AI Tools and Platforms

For the AI-powered services, Velocity Labs selects, manages, and is fully responsible for all AI platforms and tools used in service delivery, including conversational AI, image and video generation, copywriting, and scheduling tools. The specific tools used may evolve as the technology landscape develops. The Client is not required to hold accounts with, or have any understanding of, any AI platform used in delivering the services.

4.2 Creative Direction and Quality

All outputs — whether AI-generated or produced by the Brand Studio creative team — are reviewed, curated, and quality-assured by Velocity Labs before delivery. The following standards are applied:

All content is reviewed for accuracy, brand alignment, and quality before delivery.
No deceptive, misleading, or harmful synthetic media will be produced.
No content will be created that imitates another brand or infringes any third-party rights.
All AI tools are used in compliance with their providers’ commercial terms of service.

4.3 Accuracy and Review

While Velocity Labs strives to ensure the highest quality in all outputs, we cannot guarantee the accuracy, completeness, or non-infringement of AI-generated material in all circumstances. Where the Client is provided with drafts prior to publication, the Client must review and approve them before they are scheduled or posted. The Client bears full responsibility for content they have reviewed and approved.

4.4 Intellectual Property — Managed by Velocity Labs

Velocity Labs takes full responsibility for managing all intellectual property considerations arising from content production, whether AI-assisted or human-led. All final approved deliverables are prepared to give the Client the broadest practical ownership of the content upon full payment. The Client is not required to understand or navigate AI copyright law or creative licensing. Velocity Labs will communicate in plain language if any development arises that affects how content can be used.

4.5 Data Protection and Privacy

Velocity Labs takes full responsibility for ensuring that AI tools are used in a manner compliant with applicable data protection and privacy standards. Velocity Labs commits to:

Never inputting the Client’s confidential business data, customer personal data, or sensitive commercial information into any AI platform without explicit prior written consent.
Using brand assets, briefs, and visual references provided by the Client solely for the purpose of delivering the agreed services.
Ensuring that no materials provided by the Client are used to train or fine-tune AI models for any purpose beyond delivering the agreed services.

4.6 Platform Compliance

Velocity Labs is responsible for ensuring that all content delivered is suitable for publication on the intended platforms, including compliance with platform policies on AI-generated content. Where a platform requires an AI disclosure label, Velocity Labs will apply this and advise the Client at the point of delivery.

4.7 Technology Evolution

Velocity Labs will proactively manage any changes to the AI or creative tool landscape that affect service delivery. Where a change in tools or approach may affect the nature of deliverables, Velocity Labs will notify the Client in plain language and agree any necessary adjustments before proceeding.

4.8 Ownership of Deliverables

All final approved content produced by Velocity Labs under these Terms or under any Services Agreement shall, upon receipt of full payment for the relevant period, vest in the Client as sole and exclusive owner, to the extent permitted by applicable law governing AI-generated and creative works.

4.9 Licence to Client Materials

The Client grants Velocity Labs a revocable, non-exclusive, royalty-free licence to use the Client’s logos, brand assets, and content materials solely for the purpose of performing the services.

4.10 Raw and Working Files

Raw AI outputs, source project files, working layers, creative iterations, and other non-final production assets remain the property of Velocity Labs unless otherwise agreed in writing. Velocity Labs may use such materials for its own portfolio or marketing purposes, subject to the confidentiality obligations in Section 10.

5. Fees, Payment and Money-Back Guarantee

5.1 Fees

Fees for each Velocity Labs product are as published on the Velocity Labs website or as set out in a signed Services Agreement, statement of work, or subscription confirmation. All fees are stated in the currency specified (typically USD) and are exclusive of applicable taxes unless stated otherwise.

5.2 Payment in Advance

Unless otherwise agreed in writing, all fees are payable 100% in advance. For subscription services, the first invoice is issued at onboarding or on the date of the initial strategy session (where applicable), and must be paid in cleared funds before services commence. For subsequent billing cycles, invoices are issued on the same day of each following billing period and payment is due within three (3) business days.

5.3 Late Payment

Where payment is not received by the due date, Velocity Labs reserves the right to suspend delivery of all services until the outstanding amount is settled in full, without liability to the Client for any resulting delays.

5.4 Taxes

Velocity Labs is responsible for paying all applicable taxes, levies, and social or insurance charges arising from the performance of the services at the entity level. The Client is responsible for any taxes applicable in its own jurisdiction, including withholding taxes where required by local law.

5.5 30-Day Money-Back Guarantee

Velocity Labs offers new Clients a 30-day money-back guarantee on the first billing period of any Velocity Labs product, subject to the conditions below. This guarantee applies across all four products.

5.6 Conditions for Refund

To be eligible for a refund the Client must:

Submit a written refund request to john.robinson@eq-aibridge.com within 30 calendar days of the first payment date.
Have completed the onboarding process applicable to the relevant product (including, where applicable, the initial strategy session for Brand Studio, Meta approval verification for AI WhatsApp Agent, the discovery session for AI Solutions, or account connection for AI Marketing Agent).
Have provided timely feedback, approvals, and required materials within agreed timelines.
State the specific reason(s) for dissatisfaction with the services delivered.

5.7 Refund Exclusions

The guarantee does not apply where:

The Client has failed to provide required materials, feedback, or approvals within agreed timelines, such that Velocity Labs has been unable to deliver the service.
The Client is requesting a refund for reasons unrelated to the quality or delivery of services (including changes in the Client’s own business circumstances).
The Client has previously received a refund from Velocity Labs for the same or an equivalent product.
The request is made more than 30 calendar days after the first payment date.
The service has been suspended or terminated by Velocity Labs due to a Client breach of these Terms.
In the case of the AI WhatsApp Agent, the Client’s account has been actioned, restricted, or suspended by Meta as a result of the Client’s own messaging practices, content, or breach of opt-in obligations.
In the case of AI Solutions, the automation build phase has been completed and deployed to the Client’s production environment, or the Client has received more than 50% of the agreed build deliverables.
In the case of AI Marketing Agent, the Client has consumed image or video generation capacity in excess of a reasonable trial volume (Velocity Labs reserves the right to determine reasonable trial volume at its discretion on a per-tier basis).

5.8 Refund Processing

Approved refunds will be processed within 14 business days of Velocity Labs’ written confirmation of eligibility, via the original payment method unless otherwise agreed.

5.9 Subsequent Billing Periods

The money-back guarantee applies to the first billing period only. Fees paid for subsequent billing periods are non-refundable, except in cases of material breach by Velocity Labs that are not remedied in accordance with Section 9.

5.10 Advertising Spend

Any paid advertising budget for Meta, Google, TikTok, or other platforms is billed directly to the Client’s own advertising account and is not included in any Velocity Labs fee. Managed paid campaign strategy is available on request and will be quoted separately in writing.

5.11 Additional Services

Any services outside the scope of the Client’s subscription or signed Services Agreement require the Client’s prior written approval and will be quoted and charged separately at Velocity Labs’ discretion.

6. AI WhatsApp Agent — Specific Terms

This Section 6 applies where the Client uses the Velocity Labs AI WhatsApp Agent.

6.1 Client Warranties

By using the Velocity Labs AI WhatsApp Agent, the Client warrants, represents, and undertakes that:

Opt-In. All recipients of outbound messages have provided valid, explicit opt-in to receive WhatsApp communications from the Client’s business, in accordance with Meta’s Business Messaging Policy and all applicable data protection, privacy, and consumer protection laws in the recipient’s jurisdiction. The Client acknowledges that a prior purchase or general customer relationship does not, by itself, constitute valid opt-in under Meta’s policy. The Client is solely responsible for determining the applicable legal requirements in each jurisdiction in which it operates, and for obtaining, recording, and evidencing such opt-in.
Existing Customers Only. Outbound messaging campaigns will be directed exclusively to the Client’s existing customers and will be sent only through Meta-approved message templates. The Client will not use the service for cold outreach, purchased or scraped contact lists, or any recipient who has not established a prior relationship with the Client’s business.
Inbound Handling. The Client’s use of the AI WhatsApp Agent for conversational interaction is limited to responding to inbound queries initiated by the customer. The Client will not use the inbound channel to circumvent template requirements or to initiate unsolicited conversations.

6.2 Prohibited Use

The Client shall not use the AI WhatsApp Agent to send unsolicited messages, messages outside the scope of approved templates, content prohibited by Meta’s Commerce or Business Policies, or any content that is misleading, unlawful, or infringes third-party rights.

6.3 How the Conversational Agent Works

The AI WhatsApp Agent operates on the official WhatsApp Business Platform under Meta approval and functions within the messaging framework defined by Meta.

6.3.1 Outbound Messaging (Template-Based)

All business-initiated messages must be sent using Meta-approved message templates. This applies to:

The Offer Agent, which delivers promotional or offer-based messages to opted-in existing customers.
The ReEngage Agent, which re-contacts previously engaged customers outside the active conversation window.
Any other outbound campaign initiated by the Client through the platform.

Templates are submitted to Meta for approval prior to use and are categorised as marketing, utility, or authentication. The Client is responsible for ensuring templates are accurately categorised and used within their approved scope.

6.3.2 Inbound Messaging and the 24-Hour Customer Service Window

When a customer sends an inbound message to the Client’s WhatsApp Business number, Meta opens a rolling 24-hour customer service window. Within this window:

The AI agent may respond using fully conversational, free-form natural language without the use of pre-approved templates.
The agent may handle enquiries, manage objections, qualify leads, answer product or service questions, and conduct multi-turn conversations dynamically.
The agent may send and receive supported media types, including text, images, voice notes, documents, and location data.
The 24-hour window resets each time the customer sends a new inbound message.

6.3.3 Closure of the Conversation Window

If 24 hours elapse without a new inbound message from the customer, the customer service window closes. From that point, the Client may only re-initiate contact using a Meta-approved template. Once the customer replies to the template, a new 24-hour conversation window opens and conversational interaction resumes.

6.3.4 Content Standards

Notwithstanding the conversational freedom permitted within the 24-hour window, all agent responses must comply with Meta’s Commerce Policy, Business Policy, and applicable laws. The service does not support, and the Client shall not request the agent to handle, content in prohibited categories including but not limited to regulated financial products, unapproved health claims, adult content, weapons, gambling, or any content that is misleading or unlawful.

6.3.5 Human Handoff and Opt-Out

The AI agent is configured to recognise customer requests to stop messaging, unsubscribe, or speak with a human representative. The Client is responsible for ensuring appropriate human support is available where handoff is requested, and for honouring opt-out requests promptly and permanently.

6.3.6 Quality Monitoring

Meta maintains a quality rating for every WhatsApp Business Account based on end-user feedback, including blocks and reports. Velocity Labs may monitor quality ratings on the Client’s behalf and notify the Client of material changes. Sustained low quality ratings may result in Meta-imposed messaging limits or account restrictions, which are governed by Meta’s policies and outside Velocity Labs’ control.

6.4 Data Retention

WhatsApp chat data processed by the AI agent is retained for a rolling 24-hour period from the time of the last message in a conversation and is automatically deleted thereafter. The Client is responsible for exporting or logging any conversation data it wishes to retain for its own records within that window.

6.5 Meta Approval Requirement — No Exceptions

Velocity Labs exclusively onboards and services Clients whose WhatsApp Business Accounts have been verified and approved through Meta’s official Business Verification and WhatsApp Business Platform approval process. The Client must complete and maintain this approval as a condition of using the service.

Velocity Labs applies a standardised setup and onboarding process to every Client without exception. This process includes verification of the Client’s legal business identity, confirmation of Meta Business Verification status, review of intended use cases, and approval of initial message templates. Velocity Labs will not bypass, shortcut, or waive any step of this process under any circumstances, regardless of commercial pressure, relationship, or urgency. This requirement exists to:

Protect end customers from fraudulent, deceptive, or abusive messaging.
Ensure that all businesses operating on the Velocity Labs platform are legitimate, accountable entities.
Safeguard the reputation and platform standing of Velocity Labs with Meta and with the broader business community.
Maintain the integrity of the WhatsApp Business ecosystem for all users.

6.6 Refusal and Termination

Velocity Labs reserves the absolute right to refuse onboarding, or to terminate an existing engagement without liability, where: (a) the Client cannot or will not complete Meta’s Business Verification process; (b) the Client’s Meta approval is revoked, suspended, or lapses during the engagement; (c) the Client requests deviation from the standard setup process; or (d) Velocity Labs has reasonable grounds to suspect the Client intends to use the service for fraudulent, deceptive, or abusive purposes.

6.7 Ongoing Compliance

The Client acknowledges that Meta approval is not a one-time event. Meta may review, revoke, or modify approval at any time based on account behaviour, policy compliance, or other factors. The Client is responsible for maintaining compliance with Meta’s policies throughout the engagement, and for notifying Velocity Labs promptly of any communication from Meta regarding account status.

6.8 Liability Allocation

Velocity Labs shall not be liable for any loss, damage, account suspension, regulatory penalty, fine, claim, or business interruption arising from: (a) the Client’s breach of any warranty in Clause 6.1; (b) the Client’s misuse or abuse of the service; (c) action taken by Meta against the Client’s WhatsApp Business Account, including quality-rating downgrades, messaging restrictions, or account suspension or termination; or (d) complaints, claims, or enforcement action by end customers or regulatory authorities relating to the Client’s messaging practices, content, or consent records.

The Client shall indemnify and hold harmless Velocity Labs, its officers, employees, and affiliates against all claims, losses, damages, fines, penalties, and reasonable legal costs arising from any of the matters in (a) to (d) above.

7. AI Marketing Agent — Specific Terms

This Section 7 applies where the Client uses the Velocity Labs AI Marketing Agent.

7.1 Service Scope

The AI Marketing Agent provides AI-generated on-brand offers, promotional content, and marketing material published automatically across the Client’s connected social media channels. Plans that include “unlimited” AI-generated content are subject to the fair use standard set out below.

7.2 Fair Use Standard

“Unlimited” means no fixed monthly limits for normal social media marketing operations. Typical business usage ranges from 20 to 200 posts per month across connected channels. Usage must be for the Client’s own business accounts.

7.3 Prohibited Uses

Clients may not:

Use generated content for purposes other than posting to their connected social media channels.
Download, extract, or redistribute generated content to third parties for commercial purposes.
Operate social media marketing services for other businesses using Velocity Labs infrastructure, without a written reseller or agency arrangement.
Use automated or scripted mass generation unrelated to legitimate marketing campaigns.
Connect social media accounts not owned or managed by the Client’s registered business.

7.4 Usage Monitoring and Service Protection

Velocity Labs reserves the right to monitor generation and posting patterns. If usage significantly exceeds typical business needs (generally 500 or more posts per month) or suggests policy violations, Velocity Labs may: (a) contact the Client to clarify the use case; (b) introduce reasonable usage limits; (c) recommend enterprise pricing alternatives; or (d) suspend service for material policy breaches.

7.5 Generation Speed

Velocity Labs may throttle generation and posting speed during peak usage or for high-volume accounts to ensure fair service access for all Clients.

7.6 Enterprise Solutions

Clients requiring consistently high volumes (500 or more posts per month) should contact Velocity Labs to discuss custom enterprise pricing and dedicated infrastructure solutions.

7.7 Platform Policy Compliance

The Client is responsible for ensuring that their connected accounts comply with the Terms of Service and Platform Policies of each connected platform. Velocity Labs is not liable for account restrictions, shadow bans, or reach limitations imposed by third-party platforms as a result of Client-authorised content, posting frequency, or connected account behaviour.

8. Brand Studio — Specific Terms

This Section 8 applies where the Client engages Velocity Labs for Brand Studio services.

8.1 Service Scope

Brand Studio is a human-led creative service. Velocity Labs’ creative team produces custom branded content — images, short-form videos, captions, hashtags, and calls-to-action — tailored to the Client’s brand. The service is designed for businesses requiring highly personalised creative at a fraction of the cost and time of a traditional agency. Where AI tools are used to support production, they operate under creative direction from the Velocity Labs team and outputs are curated, edited, and quality-assured by a human reviewer before delivery.

8.2 Packages and Deliverables

Specific monthly deliverables, fees, and timelines for each Brand Studio package are set out in the relevant Services Agreement signed between Velocity Labs and the Client. A representative Growth Package includes eight (8) short-form videos (portrait orientation), fifteen (15) branded images, captions, hashtags, and calls-to-action, one (1) revision round per deliverable, and AI-assisted production under human creative direction. Higher and lower tiers are available on request.

8.3 Strategy and Planning

A comprehensive brand and content strategy session is conducted at the commencement of the engagement, covering audience positioning, platform selection, content pillars, visual identity direction, and campaign priorities. The strategy is reviewed periodically (no less than once every three months, or at the request of either Party) to assess performance and ensure continued alignment with the Client’s business objectives. A monthly content calendar is prepared by Velocity Labs at the start of each delivery period.

8.4 Revision Policy

Unless otherwise specified in a signed Services Agreement, each deliverable is subject to one (1) round of revisions. A revision round means a single consolidated set of feedback submitted by the Client in writing. Additional revision rounds may be requested at an additional charge, agreed in writing before work commences.

8.5 Feedback Timelines

The Client agrees to review content drafts and provide consolidated written feedback within 5 business days of submission. Delays in providing materials, approvals, or feedback may result in corresponding delays to delivery, for which Velocity Labs is not liable.

8.6 Creative Consultation

Brand Studio includes dedicated creative consultation throughout the engagement. The Client has a single named creative point of contact on the Velocity Labs side, coordinating all creative output and iteration.

9. AI Solutions — Specific Terms

This Section 9 applies where the Client engages Velocity Labs for an AI Solutions project.

9.1 Service Scope

AI Solutions is a done-for-you automation service designed to remove repetitive tasks from the Client’s workflow. A typical engagement includes: a Bottleneck Audit to identify the Client’s biggest operational time drains; preparation of an Automation Blueprint; building and delivering the automation; and a Go Live and support phase. The indicative delivery timeline is two (2) weeks from kick-off to Go Live, with a defined support period post-deployment as agreed in the statement of work.

9.2 Scope Definition

Each AI Solutions engagement is scoped in a separately agreed statement of work that sets out deliverables, assumptions, dependencies, acceptance criteria, fees, and the post-deployment support period. Work outside the agreed scope requires written approval and may be charged separately.

9.3 Client Dependencies

The Client is responsible for providing timely access to the systems, accounts, data, and subject-matter experts required for Velocity Labs to deliver the automation. Delays caused by unavailability of Client resources may extend the timeline accordingly.

9.4 Third-Party Systems

Where an AI Solutions build integrates with third-party systems (including CRM, accounting, scheduling, email, or other SaaS platforms), Velocity Labs is not liable for changes made to those third-party systems post-deployment that affect the functioning of the automation. Ongoing maintenance arrangements, where agreed, are governed by the statement of work.

9.5 Handover

On Go Live, Velocity Labs provides the Client with the documentation and training needed to operate the automation, as specified in the statement of work. Ownership of configuration and workflows vests in the Client upon full payment, subject to any third-party platform terms.

10. Term, Termination and Limitation of Liability

10.1 Term

These Terms apply from the date the Client first uses any Velocity Labs service and continue until terminated in accordance with this Section 10 or as otherwise agreed in a signed Services Agreement or statement of work.

10.2 Termination by the Client

The Client may terminate its use of the services at any time by disconnecting connected accounts, cancelling active subscriptions through the Velocity Labs portal, and discontinuing use. Paid subscription fees are subject to the billing terms agreed at purchase and, where applicable, the money-back guarantee in Section 5.

Where a signed Services Agreement applies (for example Brand Studio or AI Solutions), the Client may terminate by providing not less than 30 days’ written notice, unless the agreement specifies otherwise. All fees accrued up to the end of the notice period remain payable.

10.3 Termination by Velocity Labs

Velocity Labs reserves the right to suspend or terminate the Client’s access to the services at any time, without liability, if Velocity Labs reasonably believes that the Client has violated these Terms, the terms of any connected third-party platform, or any applicable laws or regulations. Velocity Labs may also terminate where continued service poses a risk to Velocity Labs’ own platform standing with Meta or another third-party platform.

10.4 Termination for Breach

Either Party may terminate with immediate effect upon written notice if the other Party commits a material breach and fails to remedy it within 30 days of receiving written notice specifying the breach.

10.5 Effect of Termination

Upon termination, Velocity Labs shall deliver all completed and approved deliverables produced up to the date of termination. Sections 4, 10, 11, and 12 survive termination.

10.6 Limitation of Liability

We strive to provide reliable and effective services. However, we cannot guarantee that the services will be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, Velocity Labs, its affiliates, and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, or business opportunities, arising from the Client’s use of or inability to use the services. This limitation applies even if Velocity Labs has been advised of the possibility of such damages.

10.7 Platform and Algorithm Liability

Velocity Labs is not liable for any reduction in reach, engagement, or performance caused by changes to third-party platform algorithms, policies, AI content restrictions, or technical issues outside its control.

10.8 Indemnity

The defaulting Party shall indemnify and hold the non-defaulting Party harmless from all liabilities, claims, costs, and expenses arising from a material breach of these Terms. The Client’s specific indemnity obligations in respect of the AI WhatsApp Agent are set out in Clause 6.8.

11. Confidentiality

Each Party undertakes not to disclose the other’s Confidential Information to any third party without prior written consent, except to employees or advisers who need to know for the purposes of delivering or receiving the services, or as required by law. Neither Party shall use the other’s Confidential Information for any purpose other than the performance of these Terms. This obligation survives termination.

12. General Provisions

12.1 Non-Exclusive

The relationship between Velocity Labs and the Client is non-exclusive. Velocity Labs may supply similar services to other clients, including competitors of the Client. The Client may engage other service providers.

12.2 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the Parties.

12.3 Force Majeure

Neither Party shall be in breach for failure to perform obligations caused by events beyond their reasonable control, provided the affected Party notifies the other promptly with full details.

12.4 Amendments

Velocity Labs may modify these Terms from time to time. Material changes will be notified by posting the updated Terms within the service or on the Velocity Labs website. Continued use of the services after the changes take effect constitutes acceptance of the revised Terms. Amendments to a signed Services Agreement or statement of work require written signature by both Parties.

12.5 Entire Agreement

These Terms, together with any signed Services Agreement, statement of work, or subscription confirmation, constitute the entire agreement between the Parties and supersede all prior discussions. Where the two conflict for a given engagement, the signed Services Agreement or statement of work prevails for that engagement.

12.6 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

12.7 Notices

Notices shall be in writing and delivered by email to:

Velocity Labs: john.robinson@eq-aibridge.com
Client: the email address on file at the point of onboarding or as updated in writing.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Emirate of Abu Dhabi and the applicable federal laws of the United Arab Emirates. Any disputes arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the Abu Dhabi Courts.

Where a signed Services Agreement specifies a different governing law or jurisdiction for a specific engagement, that provision shall apply to disputes arising under that agreement only.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: john.robinson@eq-aibridge.com
Website: https://velocity-lab.ai/
Entity: EQ-AI Bridge Advisory LLC (operating as Velocity Labs)
Address: Sharjah Media City, Sharjah, UAE
Licence No.: 2539564.01